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Strongly Disagree |
Disagree |
Neutral |
Agree |
Strongly Agree |
| I was kindly and courteously treated over the phone |
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| I was able to schedule my appointment within a reasonable timeframe |
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| Office hours are convenient |
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| The website is useful and can easily be navigated |
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| The front office staff was friendly and courteous |
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| The waiting room is inviting, comfortable, and clean |
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| The restroom is inviting, comfortable, and clean |
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| The exam room is inviting, comfortable, and clean |
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| The doctor’s office is inviting, comfortable, and clean |
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| The nurse was friendly, courteous, and compassionate |
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| I was seen in a timely fashion for my appointment |
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| The practitioner spent sufficient time with me |
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| My questions were answered to my satisfaction |
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| Explanations were clear and understandable |
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| The physician seemed to truly care for my well-being |
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| Telephone calls were returned in a timely fashion |
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| I would recommend this office to a friend |
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| Overall, I am satisfied with my physician |
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| Overall, I am satisfied with the quality of care I received |
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